Frequently Asked Questions

Answers to the questions we hear most from facility managers and business owners. Don't see yours here? Just ask — contact us directly.

What areas does HAVEN Facility Solutions serve?

We're based in Sewell, NJ and serve businesses throughout Gloucester, Camden, Burlington, and Salem Counties. If you're just outside these counties, reach out anyway — we're happy to discuss it. See our full Service Area page for details.

What types of facilities do you clean?

We work with offices, medical and dental practices, banks and financial offices, warehouses, apartment complexes, and properties going through tenant turnover or move-in/move-out. If your facility doesn't fit neatly into a category, mention it when you reach out — most commercial spaces can be accommodated. See our full Services page.

How do I get a quote, and does it cost anything?

Estimates are completely free and come with no obligation. Reach out by phone, email, or our contact form, and we'll schedule a time to walk your facility in person before putting together a plan and pricing.

What cleaning frequencies do you offer?

Most recurring accounts are cleaned 1, 2, 3, or 5 days per week. Other frequencies — biweekly, monthly, or a one-time project — can be discussed during your estimate.

Do you clean during business hours or after hours?

Most cleaning is scheduled after hours to avoid disrupting your operation, though daytime scheduling can be arranged for certain facilities. We'll work out timing that fits your business during your estimate.

Can I customize my cleaning plan or add extra services later?

Yes. Add-on services like air vent cleaning, fire sprinkler head dusting, and appliance cleaning can be added to any recurring plan, either upfront or later on. Just let us know what you'd like to add.

Do you offer one-time cleanings, or only recurring service?

Both. Move-in/move-out cleaning and tenant turnaround cleaning are commonly one-time or project-based, while office, medical, and warehouse cleaning are typically recurring. Whatever your facility needs, we'll build a plan around it.

Who will I actually be working with?

You'll work directly with the owner — not a call center or a rotating account rep. Every estimate, schedule change, and special request goes straight to the person responsible for your account.

How do I schedule, adjust, or cancel a cleaning?

Just call or email directly — scheduling changes are handled personally, without needing to go through a support line or wait for approval from someone else.

How quickly can service start after my estimate?

Timing depends on the scope of the plan and current scheduling, but as a new, growing company, we're generally able to move quickly once a plan is agreed on. Ask about specific timing when you request your estimate.

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